The short version
- We collect only what we need to answer you, provide your plan and support it.
- We do not sell your personal information.
- We do not see or store your card number. Payments are handled by the payment provider.
- You can ask to see, correct or delete your information at any time.
1. Who we are
Sonix IPTV operates the website sonixiptvhd.com. For any privacy question, contact [email protected].
2. What we collect
- Contact details: your name, email address and WhatsApp number when you message us or order.
- Order details: the plan you bought, the date and the amount.
- Support details: your device model and what you tell us about a problem, including photos you choose to send.
- Technical data: standard server logs (IP address, browser type, pages visited) kept by our web host for security.
We do not knowingly collect information from anyone under 18.
3. Why we use it
- To answer your questions and provide setup help.
- To activate, manage and support your plan.
- To process refunds and keep records required for accounting.
- To protect the service against fraud and misuse.
We do not use your information for advertising profiles and we do not send marketing messages unless you ask us to.
5. Services this website uses
This website loads its fonts from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google. The site does not use advertising trackers. If we add analytics in the future, we will update this policy and the cookie policy first.
6. How long we keep it
We keep order and billing records for as long as tax and accounting rules require. Support conversations are kept while your plan is active and for a reasonable period afterwards, so we can help if you return. You can ask us to delete information we are not required to keep.
7. Your choices and rights
You can ask to access, correct or delete your personal information, or ask how it is used, by emailing [email protected]. We will confirm your identity using the contact details on your order, then respond within the time the law requires.
Depending on where you live, you may have additional rights. For example, residents of Canada have rights under federal and provincial privacy laws, and residents of California and several other US states have rights under their state privacy laws. We honor these requests regardless of where you live.
8. How we protect it
The website uses HTTPS encryption. Access to customer information is limited to the people who need it to help you. No system is perfectly secure, so we never ask you to send passwords, card numbers or one-time codes by message or email.
9. International transfers
The services we use may store information on servers outside your province, state or country. Where that happens, we choose providers that protect information to a comparable standard.
10. Changes to this policy
If we change this policy, we update the date at the top of this page. Significant changes will be explained here before they take effect.