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Support: Replies in the order messages arrive

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[email protected]

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Contact Sonix IPTV

WhatsApp is the fastest way to reach us for setup help and questions before you buy. Use email for refunds, receipts or anything you want in writing. A person reads every message.

Ways to reach us

Email

[email protected]

Best for refunds, receipts and anything you want in writing.

Send an email

Support hours

Replies in the order messages arrive

You get a written reply on WhatsApp or by email, never an automated dead end.

Try the quick fixes

Write to us

Send a message

Prefer not to use WhatsApp? This form goes straight to our support inbox and we reply by email.

Never include passwords or card numbers. If something is not working, tell us what you see on screen.

We use your details only to answer you. See our privacy policy.

Get a useful answer on the first reply

  • Your device and model (for example, “LG C2 TV” or “Fire TV Stick Lite”).
  • What you were trying to do and what happened instead.
  • A photo of any error message on screen.
  • For billing: the email or WhatsApp number you ordered with.

When we reply

Replies in the order messages arrive. You get a written reply on WhatsApp or by email, never an automated dead end.

Our WhatsApp line is an international number. Messages are free over Wi-Fi or mobile data; your carrier does not charge for international texts sent through WhatsApp.

Stay safe

We never ask for passwords, card numbers or one-time codes by message or email. If someone does, it is not us.

Contact questions

Good to know before you write

Can I ask questions before I buy?

Yes, please do. Most of our conversations start before a purchase: which plan, which app, whether a channel is available. Asking is free and does not commit you to anything.

Which time zone are your support hours in?

Support hours shown on this site are in Eastern Time (ET), unless stated otherwise. That is 1 hour later than Central, 2 hours later than Mountain and 3 hours later than Pacific Time.

Someone messaged me claiming to be Sonix. Is it you?

Only if it came from WhatsApp +212 781 768 546 or the email [email protected]. If not, do not pay or share any details, and let us know.

Where should I send a refund request?

By email, so there is a written record. Include the email or WhatsApp number you ordered with. The full process is in our refund policy.

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