Sonix IPTV frequently asked questions

All prices are in US dollars:

• 1 month: $17 ($17.00 a month)
• 3 months: $33 ($11.00 a month)
• 6 months: $44 ($7.33 a month)
• 12 months: $65 ($5.42 a month)
• 24 months: $120 ($5.00 a month)

No. Every length includes the same channels, on-demand library and setup help. A longer plan only lowers the monthly cost.

We confirm the available payment options with you on WhatsApp before you pay. You get a written confirmation of the plan and price before paying.

No. The USD price is the same. If your card is in Canadian dollars, your bank converts it and may add a foreign transaction fee.

You can ask for a short test line on WhatsApp to test on your own device. How the free trial works.

Yes, for people who want to manage several customer accounts. See how the reseller program works.

Fire TV devices, Samsung and LG smart TVs, Google TV and Android TV, Android phones, tablets and boxes, Apple TV, iPhone, iPad, and Windows or Mac computers with a player app. See the full device list.

Not well. Roku limits which third-party player apps can be installed, so we do not recommend it. A Fire TV Stick or a Google TV device is an inexpensive alternative.

It depends on your device, so ask us before installing anything. We recommend a player that is available in your device’s official app store whenever possible.

Open the player app, choose to add a playlist or login, and type the details exactly as sent, without extra spaces. Step-by-step guides by device.

Ask us about watching on more than one screen at once. You can install the app on several devices; the limit is how many watch at the same moment.

Plan on a steady 10–15 Mbps per screen watching in HD at the same time. Test the speed next to the TV, not next to the router.

Evening is when home networks are busiest. Pause big downloads, move the TV to 5 GHz Wi-Fi or use a cable. If it still buffers, send us a speed test and the channel name.

Channels play in HD wherever the original broadcast is in HD. Some international channels broadcast in standard definition.

No VPN is needed to use Sonix. If you already use one and streams stutter, try turning it off to see if it helps.

Where a title includes subtitles, the player app lets you switch them on. Availability varies from title to title.

Refund requests are accepted within the refund window shown on your order confirmation, by email. Read the full refund policy.

Plans are paid for a fixed length. Tell us by email or WhatsApp if you do not want to continue. Cancellation policy.

Message us straight away with your device and what you see. Most problems are fixed in the conversation. If a problem on our side cannot be fixed, tell us and we will discuss a fair solution under the refund policy.

No. Your login details are for your household. Sharing them can cause streams to stop and may lead to the account being suspended.

We only use sonixiptvhd.com, WhatsApp +212 781 768 546 and [email protected]. Anything else is not us.

Only what we need to provide the service and support: your contact details and order history. Privacy policy.