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Installation guide

Sonix IPTV installation guide

Choose your device and follow the steps in order. Each guide takes one sitting. You need your Sonix login details (or a test line) and the name of the player app we recommended for you.

  • One sitting
  • Have your details ready
  • Stuck? We help on WhatsApp

Before you start

Five-minute checklist

  • Your login details, or test details, open on your phone.
  • The name of the player app we recommended for your device.
  • The device connected to the internet (5 GHz Wi-Fi or a cable if possible).
  • The device updated: check for system updates first.
A remote beside a television showing a completed device setup checklist.

Step by step

Choose your device

Fire TV Stick, Fire TV Cube and Fire TV sets

  1. From the Fire TV home screen, open Find → Search and type the name of the player app we recommended.
  2. If it appears in the Amazon Appstore, select Get or Download. Skip to step 5.
  3. If it is not in the Appstore, we will send you a safe installation link. First allow installs: Settings → My Fire TV → About, select your device name several times until developer options are enabled.
  4. Go to Settings → My Fire TV → Developer options → Install unknown apps, allow only the app you use to install the player, then install it.
  5. Open the player, choose to add a user or playlist, and select the login type we sent.
  6. Enter the details exactly as sent and save. Wait for channels and the guide to load, then restart the stick once.

Tip

Use the Fire TV app on your phone as a keyboard. It makes typing long details much easier.

Sony, TCL, Hisense, Philips and Google TV streamers

  1. Open Google Play on the TV (on Google TV: Apps → Search for apps).
  2. Search for the player app we recommended and install it.
  3. Open the app and choose to add a playlist or login.
  4. Enter your details exactly as sent and save.
  5. Let the channel list and guide finish loading, then restart the TV once.

Tip

If the TV has an Ethernet port, use it for live sport.

Samsung (Tizen) and LG (webOS) smart TVs

  1. Open the TV’s app store: Apps on Samsung, LG Content Store on LG.
  2. Search for the player app we recommended and install it.
  3. Open the app. If it shows a device code or MAC address, send us a photo of it on WhatsApp and we will activate it.
  4. If it asks for a login or playlist instead, enter the details we sent.
  5. Close and reopen the app once the channels appear.

Tip

Some TV player apps charge their own small activation fee after a free period. We tell you up front if the app we recommend does.

Apple TV 4K, Apple TV HD, iPhone and iPad

  1. Open the App Store and search for the player app we recommended.
  2. Install it and open it.
  3. Choose to add a playlist or account and enter your details. On iPhone and iPad you can paste them.
  4. Allow the channel list to load fully before you start browsing.
  5. On Apple TV, set the app to open on the live TV screen if it offers that option.

Tip

On iPhone, you can AirPlay to an Apple TV, but a player installed on the Apple TV itself is steadier.

Android phones and tablets

  1. Open Google Play and search for the player app we recommended.
  2. Install and open it.
  3. Add a user or playlist, then paste your details from the WhatsApp message.
  4. Wait for the channels to load and start watching.

Tip

Use Wi-Fi at home; an hour of HD can use around 3 GB of mobile data.

Windows PCs and Macs

  1. Install the desktop player app we recommended from its official website or your computer’s app store.
  2. Open it and choose to add a playlist link or login.
  3. Paste the details we sent and save.
  4. Use full screen and a cable connection for the best picture.

Tip

Connect the computer to the TV with HDMI to watch on the big screen.

Avoid these

The four mistakes behind most “it doesn’t work” messages

A space at the end

Invisible on a TV keyboard, fatal for a login. Retype the last character.

The wrong login type

A playlist link entered in the account fields, or the reverse. Match the type we sent.

Judging too fast

The first load takes a minute or two while channels and the guide download.

Skipping the restart

One restart after the first login clears memory and fixes most empty guides.

Stuck on a step?

Send us a photo of the screen and the step number. We will tell you exactly what to press next.

Quick fixes
A support adviser at a laptop with a populated device troubleshooting guide.
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